Terms & Conditions

Check in time 14:00 – Check out 10:00

  1. Accomodation is a private home please leave it in the way that you found it.
  2. Please ensure the house alarm is activated via remote supplied whenever you decide to leave the premises.
  3. We are self-catering, so please bring your own swimming towels. Clean linen is supplied, toilet paper and black bags are supplied on arrival thereafter these items fall under self-catering
  4. Please make sure all air conditioners are switched off when you leave the house at any time.
  5. Please, ONLY smoke outside
  6. Please do not leave any food or drinks behind when you leave.
  7. Use of the pool is at own risk, please be careful. Please refrain from using ANY glassware near
    the swimming pool. No children allowed near or in swimming pool without adult supervision.
  8. Even though the house is cleaned before your arrival it is still important to check under the toilet seats and beds for any Kruger visitors. If you do find a snake you can contact one of the Honorary Rangers who are responsible for snake removal: Juan de Beer – 060 665 5000
  9. IMPORTANT: As this is a Conservation area we ask our guests to please respect the park rules, we emphasize a few key rules – NO Loud noise or music, NO Pets and please adhere to the speed limit at all times to avoid killing our animals
  10. Please Note: Each house advertised sleeps a maximum number of people (adults and / or children) as appears on the booking page – No Sleeping on the lounge suits or additional mattresses will be permitted.
  11. Each House / Unit is booked directly with African Bush retreats and NO 3rd party Bookings will be permitted.
  12. A R1000.00 refundable security / cleanliness deposit is payable before your arrival and would be refunded within 5 days of your departure via internet transfer into your provided account. Any damages or replacement of missing items can be deducted from this deposit to cover the replacement costs. (Paid within 5 working days after departure)
  13. Should the house not be left in a reasonable clean state after departure, R400 shall be forfeited from the key refund to cover the cleaning penalty passed on to us by our service provider.

Cancellation Policy: (Please enquire around rescheduling bookings before considering cancellation)

  • 30 to 45 days before stay date 80% of final amount is refundable
  • 21 to 29 days before stay 60% of final amount is refundable
  • 14 – 22 days stay date 25% of quote amount is refundable
  • Less than 13 days before stay date – 0% of full quote amount we be refundable
  • Key collection is at Field Security in Olifant Street within the Bush Centre complex (Map will be emailed along with the gate pass and caretaker / emergency numbers will be sent on date of arrival).

Field Security will only be notified to authorize the key collection on receiving this signed document and your full payment including the security / cleanliness deposit.

African Bush Retreats management and the individual house owners or any service providers do not accept any liability for loss, injury, death or damage whatsoever arising or sustained by any person in or around the premises. We reserve the right to have guests vacate the premises immediately if the park or house rules are not adhered to as this is a strict conservation area bordering the world famous Kruger National Park.

Enjoy your stay, Should you require any more information please contact us via whatsapp as we are
currently in New Zealand: Lee-Ann +27 71 317 7287